You will receive a 100% guarantee refund within 7 to 9 business days after we receive your return package or shipment and it is returned undamaged within the 30 day return day period. You will be refunded for the price of the item minus shipping costs via PayPal. Refunds will not be provided for items that are damaged. (Please note that it is a good policy to have insurance an items that you are shipping back just in case it is damaged in transit by the carrier. We do not pay for your return shipping charges or any insurance on your return shipments.)